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Question: How do I get the most out of my GSI outdoor Cookware?

Answer:
Before using any GSI Outdoors Cookware for the first time, always wash with hot water and mild detergent at home and dry immediately.

Question: How do I get the most out of my hard anodized and cast iron cookware?

Seasoning is not required as all of our products are shipped pre-seasoned unless specifically noted. However, cookware can be seasoned prior to initial use for optimum performance by lightly coating the interior surface with cooking oil and wiping off the excess with a dry paper towel. Avoid soaking pans in soapy water as the surface can retain the soapy flavor.

Question: What if a residue develops on the non-stick surface of a pan?

Answer: As it will burn and stain the pan and taint the flavour of your food. Residue and stains can be removed with a more vigorous cleaning or with specially designed cleansers specific to non-stick surfaces.

Question: Do I need to season my non-stick coated pans prior to use.

Answer: Non-stick coated pans can be seasoned prior to initial use for optimum performance by lightly coating the interior surface with cooking oil and wiping off the excess with a dry paper towel.

Question: How do I clean my non-stick coated or Enamelware cookware?

Answer: Either through more vigorous cleaning or with specially designed cleansers specific to non-stick surfaces. Never use abrasive cloths, sponges or cleansers with GSI Outdoors non-stick coated or Enamelware cookware.

Question: How do I clean my Radiance Teflon

Answer: This durable, scrubbable Teflon coating can be scrubbed with sand. However, we do recommend you avoid abrasive cleaners.

Question: How do I clean my Glacier Stainless cookware?

Answer: Glacier Stainless cookware can actually be cleaned out with sand and a clean, dry cloth. Boiling water works ideally as a soaking and cleaning agent for any GSI Outdoors cookware when you are in the field. After boiling, you should strain off any food bits into your waste bag to limit your environmental impact. Always allow your cookware to dry thoroughly before packing it up and never attempt to rapidly cool any GSI Outdoors cookware.

Question: Can I cook on high heat?

Answer: Due to the lightweight nature of outdoor cookware and the difficult to control, high temperature design of most backpacking stoves, the pieces are much easier to overheat than your pots and pans at home. When cooking, never heat GSI Outdoors cookware to extreme temperatures or allow it to boil dry. Typically, medium and low heat work best. Do not allow the flames from your stove to extend beyond the base of the cookware.

Question: Can I use my stainless utensils with my GSI cookware?

Answer: For non-stick cookware (Bugaboo series and enamelware) use only with heat-proof nylon or silicone utensils to prevent damage to the non-stick surface.

Answer: For Glacier Stainless steel cookware and other uncoated cookware is safe for use with all utensils.

Answer: For "Radiance" Teflon coated products including Pinnacle series non-stick coated pots and frying pans it is safe for use with all utensils.

Question: What is the best way to cook using cooking oil?

Answer: For best results, cookware and any oil, butter or other shortening should always be brought to temperature before adding your ingredients.

Answer: GSI Outdoors non-stick coated cookware does require any shortening or cooking oil to prevent your food from sticking.

Question: Can I use cooking oil sprays with my GSI non-stick cookware?

Answer: Avoid the use of non-stick sprays with GSI Outdoors non-stick coated cookware as this can develop a residue which will impair your cookware's function and taint the flavor of your food.

Answer: Glacier Stainless items should be used with an appropriate cooking oil or other shortening to prevent sticking and facilitate proper release. Sweating and other low heat techniques are ideal for use with butter, olive oil or other vegetable oil. Higher heat techniques, like sautéing are best suited for oils with higher smoke points, like refined canola oil, peanut oil or safflower oil. Otherwise, your oil may burn and ruin your entire meal. After cooking, wipe out any leftover oil and add new oil before cooking again as the heating process reduces the smoke-point every time the oil is cooked. GSI Outdoors cookware has been designed to make gourmet cookware portable and is quite well suited to any techniques which you may use with your home cookware provided that you are careful to control the heat.

Question: Do you offer a warranty on your Dutch Ovens?

Answer:  We offer a comprehensive 30-day money back warranty on all of our Dutch Ovens and outdoor cooking equipment and accessories. This ensures that when you receive your shipment in the mail that you can check for defects, colors, and anything else. This allows our customers the peace of mind that they found the right outdoor cooking store on the internet. Please go to the Returns policy page.

Question: How do I maintain my Dutch Oven?

Answer: Dutch ovens are durable and are shipped to you ready to use. No special preparation is required. Although you can wash your Dutch oven in soap and water for best long term results use only hot water or rub with salt to clean. Our customers deserve the best, and we hope to give you that with our durable products.

Question: What payment methods do you accept?

Answer: We accept VISA, MASTERCARD, and, AMERICAN EXPRESS as payment options on our web site.  All payments are processed using a secure server using Authorize.net or through the PayPal system.  This ensures that no matter the customer, there will be no restrictions on receiving payment. All options are available. Please contact us if you have any other questions regarding payment.

Question: How do you ship, and how much does it cost?

Answer: The shipping cost will depend on the items ordered and the shipping method you select. Please feel free to contact us and we will price out a custom shipping rate for you. We ship to Canada and to the United States.

Question: What other cooking accessories do you recommend for my Dutch Oven?

Answer: A cover to protect your Dutch oven is available for 10" and 12" ovens, a good hot mitt, large spoon and a lot of hungry folks to feed. A lid lifter is essential when removing the lid from your oven to see how things are cooking. A stand allows you to place your hot oven on most surfaces.