CampCookingPro Return Policy

There's no fine print! However, please read our return policy carefully. If you have any questions or need assistance please contact us at: customerservice@campcookingpro.com

We offer a return period of 30 days from date of receipt of your order. Please read the return instructions carefully as the policy may vary depending on you reasons for if returning a product.

Camp Cooking Pro reserves the right to evaluate product return conditions and assess restocking fees at its own discretion.

Our goal is to ensure you are completely satisfied with your product.

Step 1 - Review Our Return Policy

Returns will be refunded or replaced as follows:

1. Defective upon Shipment:

We will provide credit for cost of item(s) or replacement. Defective product must be in original factory carton with all original packing material. (See note above.)

We will cover shipping costs at a standard rate. Please confirm with Camp Cooking Pro prior to shipping an item for return.

2. Refused Delivery:

Credit for cost of item(s) minus 15% restocking fee.

 You are responsible for return shipping costs.

3. Accepted Delivery:

Credit for cost of item(s) minus 15%-100% restocking fee. This fee may include the restocking costs from the original manufacturer and is not determined by Camp Cooking Pro.

You are responsible for return shipping costs

Returns will not be replaced or refunded if the following apply:

1. Damage or Missing Parts

If the item has been damaged through use or originally included parts missing from returned item. (If the package has been damaged in shipping then contact Camp Cooking Pro for a Request Return Authorization number as all our products are insured through our shipping agent.)

2. RRA # Missing

If you have not contacted Camp Cooking Pro for a "Request Return" number you will not be provided with a refund or replacement.

3. Special Order

Special order items may not be returned.

4. 30 day limit on returns

If you have not contacted Camp Cooking Pro within 30 days for receiving your order your money will not refunded.

Step 2  Contact Camp Cooking Pro

Please e-mail: customerservice@campcookingpro.com and put "Request Return" in the subject line.

Camp Cooking Pro will provide you with a Request Return Authorization number (RRA). RRA numbers are required for all returns. RRA numbers are valid for 30 days from the date of issuance, and must be obtained within 30 days of the shipping date.

Returned products must be complete that means the return package must include all original parts be in the original packaging so the product can be resold if appropriate. Special Order items may not be returned.

Step 3 Review Return Process and Ship

Check that you have completed all the required steps prior to shipping your item back to Camp Cooking Pro.

The Return Request Authorization number must be on the shipping label, not the carton. PLEASE DO NOT WRITE ON THE CARTON.

Servicing and Repairs

Units requiring service either warranty or otherwise, should be returned directly to the appropriate manufacturer.